Crisis hotline now serves homeless men seeking emergency shelter | Milwaukee Neighborhood News Service
Brendan O’Brien
May 6, 2015
Homeless men mingle outside of The Gathering, a daily meal program held at St. James Episcopal Church, 833 W. Wisconsin Ave. (Photo by Brendan O’Brien)
Homeless men in Milwaukee, until recently, needed to navigate a complicated network of homeless shelters with different schedules and requirements to get a bed each night.
“If you have not been through it, you’re going to catch hell because you really don’t know where to go for help,” said Benny Barnes, a 64-year-old homeless man, as he mingled with friends outside of The Gathering, a daily meal program held at St. James Episcopal Church, 833 W. Wisconsin Ave.
“You had to know when to get there for the night. If you weren’t on time, you were just out of luck.”
The process of getting a place to stay and much-needed services was streamlined recently when IMPACT 211, the area’s crisis hotline, expanded to include single homeless men and the shelters that serve them, such as Hope House, Guest House and the Salvation Army Emergency Lodge.
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Benny Barnes, a 64-year-old homeless man, stands outside of The Gathering, a daily meal program held at St. James Episcopal Church, 833 W. Wisconsin Ave. (Photo by Brendan O’Brien)
Before the change, homeless men such as Barnes would have to learn the bureaucracy of the homeless shelters, such as what time of day is best to call each shelter to reserve a bed. For instance, individuals have to physically show up to the Guest House to get a bed, while other shelters required a phone call each day within a 15-minute window, according to Audra O’Connell, coordinated entry program director at IMPACT 211.
“It was very onerous for people with very limited resources to try to navigate the system, because it didn’t really work as a system,” she said. “Now, it’s ‘One call, that’s all.’”
Before the change, 211 operators could only give homeless men the phone numbers of homeless shelters without gathering any type of data from them. Now by simply dialing 211 or texting their zip code to 898-211, a homeless man is connected to a resource specialist who gathers demographic information and asks about their needs and their current living situation.
“It real simplifies things for people. There’s one place and one number and it’s prioritized…which is how it should have always worked probably,” said Wendy Weckler, executive director of Hope House.
With the information, the specialist assesses the individual’s situation and places the homeless man into a shelter or refers them to other services.
“We prioritize them based on need and we place the neediest people first,” O’Connell said.
The new system will be helpful, said Norvell Ireland, a 51-year-old unemployed cook, outside of St. James Episcopal Church after The Gathering morning meal.
“Single homeless men in Milwaukee need more resources as far as housing and jobs, but a homeless man also needs to want to help himself,” he said.
Another benefit of the 211 service expansion is that data will be collected on homeless men when they call searching for services. This information is valuable for shelters and advocates who want to better understand the homeless population and its needs instead of using anecdotal evidence, O’Connell said.
“We will be even more sophisticated at prioritizing people and determining which program would best suit them,” O’Connell said. “For years, we were placing people and we weren’t giving them a lot of choice and we should because it’s their lives.”
Weckler said although homeless shelters and other agencies in Milwaukee have always worked well together, the expansion of the 211 system will create even more cooperation and collaboration.
The coordinated entry system was made available to families in October 2013 and single women in January 2014. By the end of 2015, all of the city’s supportive and transitional housing, including those that specifically serve homeless veterans and unaccompanied youth, will run through the 211 system, O’Connell said.
“The system ensures that the person who really needs that bed gets it and just isn’t the one lucky enough to call at the right time,” Weckler said.