The problem with gift cards | Milwaukee Neighborhood News Service
Lisa Schiller, Better Business Bureau of Wisconsin
March 22, 2018
Many Toys R Us customers were surprised to hear that they have only 30 days to use their gift cards, because the chain is closing its stores.
Under normal circumstances, gift cards are valid for years — or indefinitely. Federal Trade Commission regulations from 2010 declared that money on a gift card can’t expire for at least five years. However, the situation changes when a business declares bankruptcy.
When you buy a gift card, you are essentially giving the company a loan until you redeem the value. When a store files for bankruptcy, payments are frozen and creditors must file claims in order to get paid. Gift card holders unfortunately find themselves out of luck, or with limited options. This isn’t up to the business. The court decides whether — and for how long — to accept gift cards.
If you miss the deadline to redeem a gift card, you are able to file a claim for the value of the card. However, these claims are processed behind the company’s major creditors. So if you see news about a company preparing to file for bankruptcy, use your gift cards immediately.
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Avoid issues with your gift cards by following these tips: