There’s a new vendor for the state’s non-emergency medical transportation program. Here’s what you need to know and how to use it. | Milwaukee Neighborhood News Service
Matt Martinez
November 2, 2021
Veyo, a non-emergency medical transportation service, is now the main vendor for the Wisconsin Department of Health Services’ transportation program. (Photo provided by Veyo)
Leer en español: Hay un nuevo proveedor para el programa estatal de transporte médico que no es de emergencia. Esto es lo que necesita saber y cómo usarlo.
On Nov. 1, the Wisconsin Department of Health Services switched to a new provider for its non-emergency medical transportation program.
Veyo, a medical transportation service currently operating in seven other states, will take over for the state program that provides rides, gas money and bus fare reimbursement for Wisconsin residents who receive BadgerCare Plus and Medicaid.
The program was previously managed by Medical Transport Management.
Do you have feedback on Milwaukee NNS's reporting? Take our survey to let us know how we're doing!
Services are based on a rider’s circumstances. If you have a car and can get to the appointment but can’t afford gas, the program will reimburse you by the mile you traveled. If you have access to public transportation, the program will get bus tickets for a nearby route. If neither of these options work, the program will pick you up in a vehicle appropriate for your needs.
If you have a way to get to appointments and don’t need assistance, you won’t be eligible to receive services.
Adam Thomas, Wisconsin market director for Veyo, said one of the biggest changes will be Veyo’s digital platform. Riders will have access to an online portal that allows them to cancel or request a ride, gives them real-time information about their trip and allows them to message members of the Veyo team.
Riders can also sign up for optional text alerts and bring other people with them, such as children, legal dependents or support people. If you’re going to bring someone else, you do have to let Veyo know ahead of time when you schedule your appointment.
Veyo will also manage a critical care team to take patients to dialysis, cancer treatments and hospital and dental visits.
The Department of Health Services offers free non-emergency medical transportation services to recipients in the following programs:
How to get a ride or bus tickets
You can schedule an appointment by phone at 866-907-1493. Phone lines operate from 7 a.m. to 6 p.m. Monday to Friday.
You’ll need to have the following answers ready:
You can also submit this information online at Veyo’s online portal. Riders will need to create an account and use their name, ForwardHealth ID, date of birth and email address.
Users will need to schedule their ride two business days before their appointment. Currently, same-day rides are available for those seeking COVID-19 vaccinations.
Urgent rides also are available for riders who do not need to call 911 but do need to see a doctor in fewer than two days. Those appointments can be requested 24/7 at 866-907-1493. They cannot be requested online.
How to get paid back for gas money
If you have a car but can’t afford to get gas, the state will reimburse you to get to your appointment.
To get reimbursed, fill out this trip log on the Veyo website to submit online. You can also print the trip log, which can be found here, and mail it to 8383 Greenway Blvd., Suite 400, Middleton, WI., 53562.
You will need:
How to contact Veyo
Call 866-907-1493 or visit the Veyo member portal.
To apply for BadgerCare Plus or Medicaid
Visit this link to apply online. Call 888-947-6583 for Milwaukee Enrollment Services. You can also visit the Marcia P. Coggs Human Services Center, 1220 W. Vliet St. to complete a paper form in-person.
You will need proof for the following: