Staffing search delays opening of Mental Health Emergency Center to September | Milwaukee Neighborhood News Service
Matt Martinez
April 4, 2022
The Mental Health Emergency Center will provide 24/7 psychiatric crisis services to the county. Community stakeholders, including U.S. Sen. Tammy Baldwin and Milwaukee County Executive David Crowley, visited the site last week. (Photo by Matt Martinez)
The opening of Milwaukee County’s Mental Health Emergency Center, meant to serve people in crisis with an urgent need for treatment, has been pushed back to September in order to hire specialized staff.
The emergency center, 1525 N. 12 St., will serve as a hub for the county’s mental health services. Specifically, it will provide 24/7 crisis mental health services for people of all ages, including telepsychiatry, and will connect patients with resources.
The center, which was scheduled to open this spring, is a partnership between Milwaukee County and the area’s four major health systems: Froedtert Health, Children’s Wisconsin, Ascension Wisconsin and Advocate Aurora Health.
The county’s hub for Psychiatric Crisis Services is currently located at 9455 W. Watertown Plank Road in Wauwatosa, which is difficult to reach for many Milwaukee residents without transportation.
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Kevin Kluesner, site administrator of the Mental Health Emergency Center, said the center’s location will help bridge the gap.
“We’re placing this in the place of greatest need,” Kluesner said. “Distances can become a huge barrier … the new location is a home run. It’s perfect.”
According to the site’s webpage, about 93% of patients who visit the current Psychiatric Crisis Services in Wauwatosa are Milwaukee residents and 70% live near the new site.
Kluesner said one of the center’s most immediate challenges revolves around staffing. The center needs to fill roughly 10 full-time positions before it can open, he said. He said the center has launched a national search.
Among what’s needed: Employees at the site will need to be well-versed in de-escalation and stabilization of people in crisis and other mental health practices to be effective.
Shakita LaGrant-McClain, director of the Milwaukee County Department of Health and Human Services, said the hiring process was made more difficult because of the need to find the right people to fill the positions.
“It’s rewarding work, but it requires a highly specialized skillset,” LaGrant-McClain said.
Kluesner said it will likely take a few months to hire staff and to train them, adding to the delay.
Kluesner said the new site is mostly built, and he plans to open the center for tours to community groups and stakeholders.
On Friday, U.S. Sen. Tammy Baldwin and Milwaukee County Executive David Crowley visited the facilities during a walkthrough. Baldwin helped secure federal funding for the project.
Kluesner said he is confident the center will open in September and could open sooner if staff was found quickly.
“We don’t want to keep moving the goal posts,” Kluesner said. “It will be ready to go before Sept. 6.”
LaGrant-McClain said the county will continue to provide services at its Wauwatosa location until the emergency center is fully prepared to open.
Maria Perez, chair of the Milwaukee County Mental Health Board, said she was “completely confident” in the new timeline for the opening.
Perez said the center’s importance can’t be overstated as the county tries to reach community members and establish a sense of trust before the opening.
“This center is going to save lives,” Perez said.