How to find a reputable moving company | Milwaukee Neighborhood News Service
Lisa Schiller, Better Business Bureau of Wisconsin
May 30, 2018
(Photo by Edgar Mendez)
It’s prime moving season and demand for movers is very high. The Wisconsin Better Business Bureau shares tips on hiring a reputable mover.
Get at least three written in-home estimates. No legitimate mover will give you a firm price online or over the phone. Remember that the lowest estimate may be an unrealistic low-ball offer that can cost you in the end.
Make sure the mover has insurance. The insurance should cover your goods while in transit. However, you may want to consider getting full value protection, which may add to the cost upfront but could save you headaches after the move. Be sure you understand what the insurance covers, whether items will be repaired, replaced or if you will be offered a cash settlement that you can use to repair or replace the item on your own.
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Check the mover’s complaint history. Check bbb.org for free BBB Business Reviews, which include any complaints and vetted customer reviews. Also check that an interstate mover is registered with the U.S. Department of Transportation’s Federal Motor Carrier Safety Administration.
Make sure you know if you’re working with a moving broker or the actual mover. If you are working with a broker, ask them to confirm who will be conducting your move and check that company out in advance to verify they also have a positive customer service track record as well as all required licensing.
Get a written contract. Carefully read the terms and conditions of the contract, as well as the limits of liability and any disclaimers. Make sure pick-up and delivery dates or delivery “windows” are spelled out. Understand how the rate is being calculated. For example, time spent on the move versus volume of items being moved.
Check references. Take time to call several former customers of the company to personally hear of their experience.
Move your priceless items yourself. Insurance can’t replace items with sentimental or high market value, so whether you have autographed memorabilia or your grandmother’s delicate vase, it’s best to make plans to carry those items with you to insure they make it to your new home in perfect condition.
Use BBB’s Request a Quote to find trustworthy movers. BBB Accredited Businesses are pre-screened and reputable.