The two agencies tasked with distributing emergency rental funds are having a hard time keeping up with demand. (File photo by Adam Carr)
The two agencies charged with disbursing emergency rental assistance funding to Milwaukee County residents are struggling to keep up the demand.
According to U.S. Department of Treasury data, both Community Advocates, which distributes funds to Milwaukee residents, and the Social Development Commission, which serves Milwaukee County, have disbursed about $45 million apiece, according to numbers provided by organizations.
The emergency funding comes from the Wisconsin Rental Assistance Program, the Milwaukee Rental Assistance Program and from the federal Emergency Rental Assistance Program.
Since 2020, Community Advocates has served over 10,000 households and the Social Development Commission has helped 5,000, officials from both organizations said.
The Social Development Commission, in particular, has struggled with processing applications efficiently and has dealt with staff turnover. Executive Director George Hinton said his organization now has a new system, a consistent staff and in-person help to help smooth out the process.
Both organizations face challenges because of the demand for assistance.
Deb Heffner, the housing strategy director at Community Advocates, said there is always at least 4,000 applications in queue.
And the Social Development Commission, or SDC, receives a minimum of 400 new applications a week, Hinton said.
“People’s reasons for needing aid have not changed,” Hinton said. “Many people aren’t working, and just when things were going back to normal, it feels like we’re in 2020 all over again.”
“Some people are working and still can’t maintain bills,” added LaSonda Buck, the rent assistance supervisor at SDC.
‘Extreme need’ not new
Hinton said the Social Development Commission and Community Advocates stay in constant communication to ensure residents get served.
In addition, Heffner said collaborative spaces like the Rental Housing Resource Center, which streamlines housing services and service providers, also have helped.
“This has offered a lot of opportunities to work on system changes,” she said. “That’s what we are working on and hope to work more on once we get through the queue.”
City and county leaders have also launched efforts to help residents avoid evictions. In November 2020, the Milwaukee County Board of Supervisors declared that each resident has a “right to shelter” but did not fully fund the mandate to curb homelessness.
Another program, Milwaukee’s Right to Counsel pilot program, also known as Eviction Free MKE, has been working to slow the pace of evictions since September. It provides no-cost legal representation for residents facing eviction or foreclosure.
“This extreme need was not news to those of us who have been in the housing insecurity space for decades,” said Mike Bare, the research and program coordinator for Community Advocates. “The pandemic just shined a light on issues we’ve been discussing.”
“Wages are too low, and housing is too high,” he said.
Bare said most people don’t realize their struggles are directly related to policy or lack thereof.
“These are not just unfortunate things that are happening to people,” said Bare. “These struggles are the results of choices that we are choosing to live with.”
Hinton said we need to “change the systems that are creating and maintaining poverty.”
Hayden Harwood, a member of the Milwaukee Autonomous Tenants Union, said we also need to ask questions about who’s making the policies affecting people and why we commodify housing.
The union challenges evictions, makes tenants aware of their rights and sometimes takes on negligent landlords.
“Join Milwaukee Autonomous Tenants Union or create your own,” Harwood said. “Get to know your neighbors. If you’re having a problem, they probably are too.”
Hinton said hardships existed before the COVID-19 pandemic.
“Too many people were living and continue to live on the margins,” said Hinton. “So when unexpected circumstances hit, as they do in life, thousands of Milwaukeeans were unequipped to handle it.”
For your information
Both Community Advocates and the Social Development Commission are still accepting and processing applications. Leaders ask for patience from landlords and tenants as they continue to get through the queue of applications.
Resources to consult if you’re worried about eviction
- Community Advocates rent helpline: 414-270-4646
- Legal Aid Society of Milwaukee: 414-727-5300
- Mediate Milwaukee: 414-939-8800
- Legal Action of Wisconsin: 855-947-2529
- Social Development Commission: 414-906-2700
- Rental Housing Resource Center: 414-895-RENT (7368)
My concern as a landlord is that my tenant applied in July and we were told that it was confirmed that she was approved with Community Advocates, bit I never received the money. Someone else called me in November and told me that my worker was fired and that she was going to process the application, but as of uet I have not received anything. They are going to the Housing Authority and process applicants and sending the money to the Housing Authority right away. Why would they pay their tenants before they pay the regular landlords that are suffering along with their tenants?
Hi,
I’m Princess Byers, the housing reporter. If you’d like to shoot me an email at pbyers@milwaukeenns.org , I can try to help you connect with someone. Community Advocates did have a back up a few months ago that may explain the hold up.
Is Community Advocates still operating? Also, as a landlord, I received an email on Nov 18 promising an aid check for one of my tenants within 15-30 business days. Not received as of this writing on January 28. This tenant is now facing eviction.
Maybe the email I received was a hoax?
Have tried to contact them via phone, email, and FAX. They don’t answer the phone or respond. Very suspicious.
What are they doing with all the money provided to this agency?
I don’t need another promise.
Could all be very innocent but their behavior does not speak well for those in need and those relying upon them.
I don’t understand what is going on with them. Its good to know that i’m not the only one who cannot get through to them. I even called and emailed my case worker first because i was told to do so if i had any concerns but never received a reply. I left another vm but never heard back. Its so frustrating to not even be able to get a hold of a real person. I was also told my payment would be sent to my landlord in 15-30 days and nothing.
Hi,
I’m Princess Byers, the housing reporter. If you’d like to shoot me an email at pbyers@milwaukeenns.org , I can try to help you connect with someone.
i was awarded rent assistance back in November to go through feb 2022. My landlord never received payment for any of those months and i got a 5 day notice to pay or quit after my balance racked up to $2085 from non payment of funds i was awarded. I have called and called and left vms. I have sent numerous emails and still no response. this is ridiculous because i had to wait over 3 months to get approved and finally thought i was going to have relief with this help and it hasnt done anything but stress me out more. Its sad there are all these funds to help us out but we still cant seem to get the help even after being approved. What are we supposed to do in these situations???
Hi,
I’m Princess Byers, the housing reporter. If you’d like to shoot me an email at pbyers@milwaukeenns.org , I can try to help you connect with someone.
Hello- I applied for Assistance August of 2021 called , emailed went down to Community advocate sat least 4 times already . each time I was told something different. Finally get to January 25th, 2022 2022 received an email that I was awarded the rental assistance help. There was a certain amount quoted . There is still no payment to my Landlord who has been patiently waiting for this rental assistance check. Please someone explain if a check is awarded and a certain amount detailed email why are we still waiting so long. These are peoples livelihoods we are talking about from Landlord to Tenant this doesn’t seem fair and the City was Awarded millions of dollars for help. Just concerned I have been very patient this is causing a lot of stress.